Tips to Troubleshoot Outlook for Mac not Automatically Sending or Receiving Emails There are following methods that will help a user to perform the task and get rid off from the Outlook for Mac not automatically sending or receiving emails. Fix: Mail not sending issue. When outlook users try to send a message its shows. Unexpected data was encountered – error code 17997. Your account might send the draft message. Open one of your still pending emails and assign the new mailbox as the sender address.
We have email notifications being sent from multiple systems where the message contains a link within the email, that when clicked, opens a window with the reply message in it that users can simply send back to the system to approve moderated email lists and/or approve requests. These links have worked for years, but recently the Microsoft Outlook for Mac client seems to break this. A user can receive the email, click the link, which opens the reply window, they click send, and the window disappears, so the user thinks they have completed their action. ALTHOUGH, when we check the sent items folder there is nothing in folder saying it was sent. The server that it is sending to has no record of receiving it. Also, when the user clicks Send, there is no 'bling' sound indicating it has been sent.
This only seems to effect Outlook for Mac users who are running version 15.32 or higher. Is this a known issue. Is there a fix? Hi SteveA user can receive the email, click the link, which opens the reply window, they click send, and the window disappears, so the user thinks they have completed their action. It seems that you are using a third-party system to work with the link received in Outlook for Mac. I am not sure how this system work with the link. To narrow down the issue in sending replies in Outlook side, I suggest we can try the following steps: Please create a new email in Outlook, then directly send email to this system by adding it to To field.
Confirm if the emails can be sent out successfully. If there is no issue with sending emails to the system and the issue only occurred when sending replies by clicking links, I suspect the issue might be related to the compatibility issue between the links feature you worked with the system and Outlook for Mac client. Personal suggestion, please try to clear the Subject field when you click link to reply the email.
Confirm if there is any changes. Best Regards, Winnie Liang Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact [email protected].
But some outlook users faced issues. Fix: Outlook 2016 for Mac crashed at startup Outlook setup file take too mush time to install the app. When users decided to connect Outlook to Office 365 account, it crashed. Reboot or reinstalling the software didn’t fix the issue.
Open Terminal App from /Applications/Utilities folder or search and find using Spotlight search. Type the following command to delete old Microsoft outlook preferences: defaults delete com.microsoft.Outlook.
Type the following command to kill cached preferences: killall cfprefsd. Now open Outlook. Fix: Mail not sending issue When outlook users try to send a message its shows Unexpected data was encountered – error code 17997 Try to create your accounts once again without deleting initial account. Your account might send the draft message. Open one of your still pending emails and assign the new mailbox as the sender address. You message might send. Then remove the initially installed account.
Don’t forget to mention your own solutions for this issue.